PRIVACY POLICY

Your privacy is important to us.
Read through our Privacy Policy to understand how (and why) we use the personal information you provide by using our website.

If you have any questions, please contact us:

Email: info@dermacareuk.co.uk

WHY DO WE NEED YOUR NAME AND CONTACT DETAILS?

To deliver your order to you - We need your name and delivery address to make sure your products are delivered safely and securely.

To send you order and delivery updates - We need your email and/or telephone number to let you know we’ve received your order and update you when it’s out for delivery.

To send you product launches, promotions and offers - We want to email you to let you know about all the latest offers and promotions. We’ll only send these emails with your permission. You can manage your preferences through my account.

For fraud detection and prevention - We need your name and billing/delivery addresses to make sure no one is using fraudulent information. This helps to protect you and us.

HOW DO WE USE YOUR PAYMENT INFORMATION?

To take payment for your order and process refunds when necessary - We take payment as soon as you place your order. We never store any payment information.

For fraud detection and prevention - We need your name and billing/delivery addresses to make sure no one is using fraudulent information. This helps to protect you and us.

WHY DO WE KEEP YOUR CONTACT HISTORY? E.G. AN EMAIL WITH AN ORDER QUERY.

To help our Customer Services Team resolve any queries or issues you may have and to make sure we’re providing the best service possible - We’ll keep a record of any communication regarding your order. If necessary, this information can be found under ‘Order History’. Alternatively we will respond to you using the email address provided.

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HOW DO WE USE INFORMATION ABOUT YOUR PHONE OR COMPUTER WHEN ACCESSING OUR WEBSITE?

To improve usability of our site on computer, phone or tablet - We want to make sure you can easily use our site no matter what device you access it on and we continuously test visibility of pages.

SHARING YOUR INFORMATION

We do not sell any of your personal information to any third parties.

However, we do share some of your data to process and deliver your order to you (payment services, warehouse packing team and couriers) and also to professional service providers (marketing and advertising partners and website hosts) who help us run our website and provide the best service possible to you.

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HOW LONG DO WE KEEP YOUR INFORMATION?

We’ll store your personal information for as long as you have an account with us. You can delete your account at any time.

WHAT ARE YOUR RIGHTS?

• To be informed about how your personal information is used and stored.

• To be given access to the personal information we store about you.

• To request any inaccurate or out-of-date information we have about you to be corrected or updated. You can also manage this through my account.

• To request to stop receiving direct marketing emails. You can also manage this through my account

• To request all the personal information we store about you to be deleted.

• To request the transfer of your personal information to you or to another data controller/service provider.

• To complain or report concern to the Information Commissioner’s Office.

HOW DO WE USE COOKIES?

Our website uses cookies to track use and allow customers to purchase from our website. These cookies do not contain or pass on any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. You are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of a customer’s Shopping Bag during the checkout process. This facility ensures that the items added to (or removed from) your Shopping Bag are accurately stated when you go to pay.